Privacy Policy

1. Who this policy covers

This policy describes information handling for the AskBacklogAI website and business enquiries. It does not replace a client data-processing agreement or the privacy notice a client provides to its own users.

For questions or privacy requests, use the contact details at the end of this page. Please do not include sensitive records when first contacting us.

2. Information you provide

When you contact us, we receive the information you submit, such as your name, business email, company, project details, and any phone number or service interest you provide. We may also receive information in follow-up correspondence.

Please limit your enquiry to what we need to understand and respond to it. Do not include credentials, payment-card details, health information, or personal records belonging to customers or employees.

3. Technical information and external resources

Visiting the website involves sending technical information such as your IP address, requested page, browser details, and request time to the hosting infrastructure. Hosting and security services may keep access or error logs.

Pages load fonts and icons from Google and styling resources from a third-party content delivery network. Some pages also load externally hosted images. Your browser contacts those providers directly, which can disclose your IP address, browser information, and referring page under the provider’s own practices.

Browser settings let you manage cookies and other site storage or block external resources. Blocking resources may affect how the website looks or works.

4. Why information is used

Enquiry information is used to respond to your request, discuss requirements, prepare a proposal, and manage related correspondence. Technical information may be used to operate the website, investigate errors, and address misuse.

If an enquiry becomes a client engagement, the relevant agreement governs additional project information and processing responsibilities.

5. Email delivery and service providers

The contact form sends enquiry details by email. Those details therefore pass through the services used to host the website and deliver and store email, and can be accessed by the people handling your enquiry.

Information may also need to be disclosed where required by law or to address security incidents and protect legal rights. A provider’s processing location may differ from your own country; ask us if you need information about the arrangements relevant to your enquiry.

6. Retention and security

Enquiries and correspondence may remain in email systems and backups. Retention depends on the enquiry, any resulting business relationship, and applicable recordkeeping requirements. Contact us to ask about a record or request its deletion.

No website or email service can guarantee complete security. Please use an agreed secure channel for confidential project data rather than the public enquiry form.

7. Your choices and requests

You can choose not to submit the contact form. You may ask to access, correct, or delete information you have provided, or ask us to stop further enquiry follow-up, using the contact details below.

Depending on your location and the law that applies, you may also have rights to a copy of your data, to restrict or object to processing, or to opt out of certain processing. We may need to verify your identity and may need to retain information where the law requires it.

If you disagree with our response, contact us again and state that you want the decision reviewed. You may also raise a concern with the data protection or consumer protection authority responsible for your location.

8. Children and policy updates

This website is intended for business enquiries, not for children. If you believe a child has submitted personal information, contact us so the matter can be reviewed.

Changes to this policy will appear here with a revised date. Please review it when submitting new information.